We used to be patient. Not anymore. Now, if an app lags or forces me to type my...

https://hotel-wiki.win/index.php/Why_Points_Systems_Keep_People_Coming_Back_(And_How_Bad_UX_Ruins_Them)

We used to be patient. Not anymore. Now, if an app lags or forces me to type my card details for the tenth time, I’m gone. Consumers expect a baseline where one-click ordering and mobile wallets handle the heavy lifting