Voice AI can sometimes get details wrong, like mixing up order numbers B3172...

https://xeon-wiki.win/index.php/What_Happened_in_the_Air_Canada_Chatbot_Case_and_Why_It_Matters_for_Voice

Voice AI can sometimes get details wrong, like mixing up order numbers B3172 and B3712. This blog explains how using identifier readback—repeating key info back to customers—helps catch mistakes early