Voice AI can give wrong answers when it misunderstands input or pulls...

https://bizzmarkblog.com/my-callers-claim-another-agent-promised-a-discount-how-should-the-bot-respond/

Voice AI can give wrong answers when it misunderstands input or pulls incomplete info. Catching these errors early avoids frustrating customers. One simple fix: use readback to confirm order IDs aloud before finalizing